1. A completed "New Customer Information" sheet. (We can take down this information over the phone.)
2. A copy of your state sales tax license or Exemption certificate (if you want your purchases to be exempt from sales tax).
3. A signed "Statement of Exemption from Sales Tax" certificate (we provide).
4. A completed credit application (if you wish to apply for a Net 30 line of credit).

All new accounts are considered C.O.D. until you have been approved for credit. For more information about credit accounts, go to our "Payment Policy" page.
In order to verify your business as a qualified wholesale buyer, we may also request one or more of the following: Trade Name or Business registration with the appropriate city, county or state entity; Nursery registration; or proof of membership in an organization such as the CNGA, ALCC, ASLA, or CLT. In Colorado, all sellers and installers of "woody" plants are required to have a Colorado Nursery License. For more information about that license, visit the Department of Agriculture; Division of Plant Industry. (303-239-4139; 303-239-4140) For a copy of the license in PDF format, click here.

Once approved for purchasing, you may place your order by any one of the following ways:

1. Use our secure, on line site for web ordering. You will need a User ID and Password which will be issued when your new account is set up. Orders placed on line will receive a 3% discount off the invoice total. (Versa Plugs Excluded) For instructions on how to use this feature, click on the link provided on the left sidebar. For further assistance, call our Sales office. We recommend calling for assistance the first time you place an order this way. We'll be glad to walk you through on how to do it.
2. Call for our Daily Availability List to be faxed to you, (or it can be copied off this site) fill it out and return by fax with your business name, name of the person placing the order and a phone number where you can be reached if we need to make changes. PLEASE NOTE: The Availability List is only fully accurate at the time it is printed off because as soon as another order is placed, the list changes. Orders placed in this manner may need to be adjusted if certain items requested have changed. If you want to be sure you will receive what you have ordered, we highly recommend you use the web ordering capability referred to in #1 above.
3. Call in your order and we can take it over the phone. If your order is very large, we do not recommend this method as it can be very time consuming.

Below are some important points to remember when placing orders:

• Order minimum is $500.00 if we ship. Orders picked up at our facility have no minimum requirement.
• Your order must be placed by no later than 10:00 AM, the day before your order is scheduled to ship or if you are picking it up at our facility. Go to our shipping page for a general schedule or contact our Sales Office if not certain.
• We sell out of "available" inventory only. "Holds" for product are not accepted.
• Your order may be placed as much as (but no more than) 7 days in advance of when it is scheduled to ship.
• We can only allow one drop-point per order. If you provide a ship address and we arrive at that address but are then re-routed to another location, we will have to assess an additional delivery fee.
• Each shipped order will incur an additional "fuel surcharge." For a general schedule of this charge, see our Shipping Page, or ask a Sales representative what your charge will be.
• Add-ons to orders already scheduled are subject to space available on the truck assigned for your area. We will do all we can to accommodate you, but we cannot guarantee there will be room.
• If we do not have an item you want, our Sales staff may be able to suggest a substitute or tell you when the next crop of that product will be available.
  
  

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CANCELLATIONS
Cancellations must be received by 10:00AM the business day BEFORE your order is scheduled to ship. Cancelled items returned for credit after this deadline will be subject to a re-stocking fee of 10%.



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CREDITS AND RETURNS
The customer has the right to return any product that is damaged during shipment, is not up to bloom or growth standards, or shows signs of other damage such insect infestation. The customer has 24 hours within receipt of delivery to report any claims. All product should be inspected upon delivery and all items must be returned to our facility in its full and unaltered state for proper credit. (Partial flats may not be returned. If product is sold and priced as a "flat," then the full flat must be returned. Includes 601, 606, 1204, 1504, 1801, 801 or 3201 flats. Credit for partial flats will not be given.)  DO NOT THROW AWAY. Any return items should be written up on a "Returned Product Form," signed by the customer and driver, and a copy retained for the customer's records. Upon verification by PGI, a credit will be issued to the customer which may be applied against any balance due on account, held as a credit to be applied against future purchases, applied against a credit card if the original order was paid by card, or issued in the form of a check payable to the business. PGI will not guarantee credit until the item has been returned and inspected by our growers.

Product returned on the same day as excess or misordered will be assessed a 10% re-stocking fee. Old, excess inventory is NOT returnable. PGI reserves the right to refuse any credit for misordered material if it is returned ina damaged or unsellable condition.

Goods cannot be accepted for return/credit after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way.



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DISCLAIMER
We promise to do our best to grow healthy, disease and pest free specimens for you. Our plants are guaranteed to be true to name and viable when shipped. If a problem does occur, PGI will be liable only for the original, invoiced cost of the stock. If possible, we will always try to replace the disputed goods.

The Seller's liability for all orders is subject to the Seller's crop growing conditions and is made with the understanding that orders may be modified or voided by the Seller due to any of the following: drought, flood, fire, frost, wind or hail; errors in count; labor problems; crop failures; disease or pestilence; governemnt regulations; interruptions or delays in transportation services; oversold or sold out items; or any other cause(s) beyond the Sellers control.

When the Buyer accepts the stock, the Buyer acknowledges that the limitations and disclaimers described herein are the condition of sale and that they constitute the entire agreement between Buyer and Seller. Signature of the Buyer on the order or delivery manifest signifies acceptance of this agreement. All prices, discounts and surcharges are based on current market conditions; cancel all previous prices, discounts or surcharges, and are subject to change without notice.